Planning a safari in East Africa often raises practical questions — from visas and vaccinations to what to pack and what to expect on the road. At Ebonjalo Tours, we believe preparation is part of the adventure. That’s why we’ve collected the most common safari questions and answered them clearly in our East Africa safari faq. Whether you’re dreaming about gorilla trekking, curious about the Big Five, or want to know how payments and accommodation work — you’ll find honest and practical answers here.
Yes, all three countries require a visa for most visitors. If you plan to visit more than one, the East Africa Tourist Visa is best. It covers Uganda, Rwanda and Kenya with one application.
You can apply for your visa very easily through the following official websites:
Uganda: Uganda E-immigration System
Rwanda: Rwanda E-Visa Portal
Kenya: Kenya Online Portal for ETA
Bring a passport valid for 6+ months, your visa confirmation, Yellow Fever certificate, and a copy of travel insurance. A spare passport photo can also be useful.
Yes, malaria is present in East Africa so we advise using malaria tablets. Consult your doctor for the best prophylaxis. Use mosquito repellent and wear long sleeves in the evenings.
Yes, a valid Yellow Fever certificate is mandatory for entry into Uganda, Rwanda and Kenya. It is checked on arrival at the airport. Make sure to bring your vaccination proof (in several countries, this is a yellow booklet).
Lightweight, neutral clothes, sturdy shoes, sunscreen, insect repellent and binoculars. Add a fleece for cool nights and a rain jacket in green season. A full list is on our ‘What to Pack’ blog.
Soft duffel bags or backpacks are easiest for loading into safari vehicles. Hard suitcases are less practical on rough roads.
Yes, we provide a detailed packing list for all travellers after booking, it can also be found on our ‘What To Pack‘ page. It covers clothing, health items and safari gear.
No, most lodges and camps provide mosquito nets. We recommend bringing insect repellent for extra protection.
Cash is widely accepted. Credit cards are only accepted at some hotels. You can withdraw local currency (UGX) at ATMs in larger towns.
Yes. Most lodges offer laundry service at an additional cost.
It varies by itinerary, usually 2–6 hours. Longer transfers are broken up with scenic stops, lunches or community visits.
Our safari vehicles have large windows and pop-up roofs for airflow. Air-conditioning is limited but fresh air is part of the experience.
Yes, most vehicles have charging points. Lodges also provide outlets, though power cuts can occur in remote areas.
Some lodges offer Wi-Fi, but expect limited coverage. We recommend buying a local SIM card or an E-SIM for better access.
Yes, we travel flexibly. Add-ons or small detours are possible if time allows. Talk to your guide to adapt the route.
Comfortable lodges, tented camps and community stays. All are safe, clean and chosen for atmosphere. Luxury upgrades are possible on request.
Yes. A single supplement may apply, but we can arrange private rooms at most lodges and camps.
Yes, all options are carefully selected and regularly checked. Hygiene and guest safety are a priority.
Yes. Most lodges cater for vegetarians and vegans. Please let us know your needs when booking.
Yes. We have experience with travellers with gluten intolerance and celiac disease. Just let us know in advance and we’ll inform the lodges and hotels and make sure everything is gluten-free.
Yes, absolutely. Every tour includes airport transfers at the start and end of your trip. We’ll pick you up and drop you off at the airport that matches your itinerary. Everything is arranged in advance, so you don’t have to worry about a thing.
Just send us an email or whatsapp. You don’t need to pay or commit immediately — we’ll first work out the details together. See our contact page for contact details.
Yes, we can assist in Dutch, English, German and (a little) French. Communication is clear and personal.
Yes, if availability allows. However, permits for gorillas and chimps must be booked well in advance.
We are a direct tour operator, but we are open to partner with travel agents and tour operators worldwide. Contact us for collaboration.
Absolutely. All our itineraries can be tailored. We listen to your wishes and design a personal journey.
Payments can be made by bank transfer or credit card (in EUR or USD). A deposit confirms your booking.
Yes, we accept major credit cards. Some surcharges may apply depending on provider.
Yes, flexible payment in instalments is possible. Talk to us to arrange a suitable plan. But payment must be in full at the start of the trip.
Prices are per person, based on group size. Larger groups often reduce the price per traveller.
No. All inclusions and exclusions are listed clearly. Park fees, meals and extras are explained before booking. If something isn’t included, we’ll tell you clearly.
We don’t book your international flights, but we can surely help you find the best routes and deals.
Wildlife is never guaranteed, but chances are high in major parks. Lions, elephants and buffalo are common; leopards and rhinos are rarer.
Yes. Our guides are trained and experienced. Listen to your guide’s instructions, especially near animals.
Yes. Gorilla trekking is possible in Uganda and Rwanda with a permit. We help secure permits in advance.
Basic fitness is enough for most tours. Gorilla treks require moderate stamina. We adapt to your level.
Ebonjalo tours are small-scale, flexible and personal. We combine wildlife, culture and community for authentic travel. You can read more on our Why Travel With Us page.
Our East Africa Safari FAQ is designed to give you confidence before your journey begins. From Uganda’s lush savannahs to Kenya’s open plains, every detail matters when planning a safari. Here you’ll find guidance on travel documents, health and safety, wildlife encounters, and cultural experiences. Still have a question? Get in touch with Ebonjalo Tours — we’ll help you design a safari that matches your pace, your interests, and your dream of East Africa.
